Terms and Conditions
All products must be purchased prior to us starting any design work.
Proofs are supplied for orders where a design service is required. It is your responsibility to check the proofs over thoroughly before signing off the designs. Whilst our designers take the utmost care when putting text into artwork errors can occur, you will need to check proofs for spelling mistakes and grammar and make sure the information in the artwork is correct. If a design is signed off, and a mistake is noticed after production, further reprint and delivery charges can apply.
If you are supplying artwork ready for print, please refer to our Artwork page for details on how to submit your designs. Proofs will only be sent if you check the 'Proof Required' box when placing your order. We are able to make minor changes to artwork should you require it however any significant changes will incur a design fee and must be agreed upon with our sales team before hand. Whilst we will check over all artwork supplied by customers we do not take responsibility for any unsatisfactory outcomes due to spelling/grammar errors, colour changes where CMYK has not been used, missing fonts or images or quality of images used in your artwork.
All designs must be agreed and signed off via email.
Once a job has been sent to production, we aim to manufacture and dispatch same or next working day where possible. Production times do vary from job to job and naturally take longer during busy periods.
If you have a deadline please make us aware from the start so that we can prioritise jobs accordingly, we will also advise whether your timescale is acheivable or not. Whilst we will always strive to get your order out in plenty of time this is depentdant on you checking your email and proofs promptly, where possible we will call you to let you know when a proof has been emailed to you. We will not accept liability for, or be responsible for any losses however incurred due to a late or damaged/faulty item.
Please note if an order is cancelled after design work has already begun you will still be charged for design time.
Orders that require embroidery will be subject to a set-up fee, this covers the designers time to convert your logo/emblum into a stich pattern that our embroidery machines can read, this is charged at £20.00 +VAT and is a one off fee per design.
Once designs have been confirmed, production can take upto 10 working days. Once dispatched delivery is normally 2-5 working days.
Please note all personalised clothing orders are non-returnable due to the bespoke nature of the products. Make sure the correct sizes are ordered, these can be found on our website and differ from manufacturer to manufacturer. Whilst we don't offer free samples we do run a 'no minimum order' policy so that you can place an order for a single garment before placing a larger order.
We are a friendly and caring bunch here at colour24. In the unlikely event of a problem, we will act immediately to sort it out for you. Your 100% satisfaction is our priority at all times. We are committed to you and your friends, family and colleagues ordering from us for many years to come.
We respect and abide by the distance selling regulations, and all other applicable laws within the United Kingdom.
As many of our products are bespoke, that is to say produced specifically for you, and by a design agreed by you during the proofing process, we will not accept cancellations or returns on these products.
If the packaging is damaged do NOT sign for or accept the delivery.
In the event of misproduction, faulty products or damage during delivery, we are able to resupply affected items. Please note that we usually require a photo of any items in question before we can resupply them.
If items have been delivered and signed for as received in good condition and damaged during transit, or damaged as a result of opening, mishandling, mistreatment, vandalism, heavy weather conditions or other circumstances out of our control, we are unable to offer reprints, replacements or refunds.
We will pay for the return postage on faulty or damaged goods, however you will need to supply us with receipts for any postage paid.
If you require a refund on a non-bespoke or non-personalised item because it is not what you required then we will give a full refund but you must pay for the return postage to us. We will issue a refund when we receive the item back at our premises unused, in a saleable condition and in its original packaging.
This does not affect your statutory rights as a consumer.